Chez les abonn\u00e9s d’Alice, la grogne monte.<\/p>\n
\u00abOui, nous avons des difficult\u00e9s \u00e0 assurer aujourd’hui l’assistance \u00e0 nos clients\u00bb, avoue Philippe Hannouna, directeur des op\u00e9rations de relations clients de Telecom Italia.<\/p>\n
A ce jour, si le temps d’attente du client est estim\u00e9 \u00e0 plus de 6 minutes, ce dernier est d\u00e9bout\u00e9 et ne peux pas entrer sur le serveur vocal.<\/p>\n
Telecom Italia assure traiter correctement 75 % des appels ayant pass\u00e9 ce barrage, c’est-\u00e0-dire entre 22 000 et 25 000 coups de t\u00e9l\u00e9phone quotidiens.<\/p>\n
D’ici au mois de novembre, le service devrait s’am\u00e9liorer, selon le FAI.<\/p>\n
Notre premi\u00e8re pr\u00e9occupation est que nos \u00e9quipements fonctionnent.<\/p>\n
Il sera bien temps ensuite de demander des comptes \u00e0 notre fournisseur, voire d’en changer.<\/p>\n
Du c\u00f4t\u00e9 de l’UFC-Que Choisir, on indique que la gratuit\u00e9 de la hot line ne doit pas permettre \u00e0 Telecom Italia de se d\u00e9douaner des probl\u00e8mes actuels.<\/p>\n
Fanch<\/p>\n","protected":false},"excerpt":{"rendered":"
Chez les abonn\u00e9s d’Alice, la grogne monte. \u00abOui, nous avons des difficult\u00e9s \u00e0 assurer aujourd’hui l’assistance \u00e0 nos clients\u00bb, avoue Philippe Hannouna, directeur des op\u00e9rations de relations clients de Telecom Italia. A ce jour, si le temps d’attente du client est estim\u00e9 \u00e0 plus de 6 minutes, ce dernier est d\u00e9bout\u00e9 et ne peux pas […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_citadela_custom_class":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-5473","post","type-post","status-publish","format-standard","hentry","category-adsl"],"_links":{"self":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/posts\/5473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5473"}],"version-history":[{"count":0,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/posts\/5473\/revisions"}],"wp:attachment":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}