{"id":5325,"date":"2005-09-14T10:03:40","date_gmt":"2005-09-14T08:03:40","guid":{"rendered":"https:\/\/destinationcyber.com\/?p=5325"},"modified":"2005-09-14T10:03:40","modified_gmt":"2005-09-14T08:03:40","slug":"grosses-turbulences-chez-la-hotline-dalice","status":"publish","type":"post","link":"https:\/\/destinationcyber.com\/?p=5325","title":{"rendered":"Grosses turbulences chez la hotline d&rsquo;Alice"},"content":{"rendered":"<p>Les clients d&rsquo;Alice qui tentent de joindre les services commerciaux ou techniques par t\u00e9l\u00e9phone risquent d&rsquo;avoir \u00e0 patienter au-del\u00e0 des 30 secondes d&rsquo;attente promises par Diego Massidda, le PDG de Telecom Italia France.<\/p>\n<p>Le 1033, num\u00e9ro d&rsquo;appel des services commerciaux et techniques de l&rsquo;offre ADSL Alice, conna\u00eet en effet des perturbations.<\/p>\n<p>AIR est le syst\u00e8me qui permet de renvoyer automatiquement les appels vers les 700 conseillers commerciaux ou techniques (r\u00e9partis entre Marseille, Bordeaux, Amiens et Rabat au Maroc) d\u00e8s qu&rsquo;une ligne se lib\u00e8re.<\/p>\n<p>\u00ab\u00a0Le syst\u00e8me est tomb\u00e9 en panne vendredi, il a \u00e9t\u00e9 r\u00e9par\u00e9 et rencontre \u00e0 nouveau des difficult\u00e9s depuis lundi\u00a0\u00bb, pr\u00e9cise le service de presse.<\/p>\n<p>Fanch<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les clients d&rsquo;Alice qui tentent de joindre les services commerciaux ou techniques par t\u00e9l\u00e9phone risquent d&rsquo;avoir \u00e0 patienter au-del\u00e0 des 30 secondes d&rsquo;attente promises par Diego Massidda, le PDG de Telecom Italia France. Le 1033, num\u00e9ro d&rsquo;appel des services commerciaux et techniques de l&rsquo;offre ADSL Alice, conna\u00eet en effet des perturbations. AIR est le syst\u00e8me [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_citadela_custom_class":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-5325","post","type-post","status-publish","format-standard","hentry","category-adsl"],"_links":{"self":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/posts\/5325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5325"}],"version-history":[{"count":0,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=\/wp\/v2\/posts\/5325\/revisions"}],"wp:attachment":[{"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/destinationcyber.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}